FAQs

 

 

How much is postage? 

For orders under $90 we charge a flat rate of $8.95 per order to anywhere in Australia, no matter how much you buy! We offer free shipping if you spend over $90! This is caculated after discounts have been applied. 

 

What currency are the prices quoted in? 

The prices are in Australian dollars. 

 

Can I amend my order or add to it?

Absolutely. We can add additional items on an existing order which has not yet been sent. We can also remove items or swap things around. Just drop us a line at info@shopnatopia.com with your order number and your request.

 

How long does it take for my order to be processed?

We are currently experiencing delays (with lockdown in Melbourne and also a warehouse move coming up) so orders are being sent within 5-10 business days. We normally try to get orders sent out within 5 working days. We are moving to a new warehouse in August 2021 which will improve our picking and delivery times - all orders will be sent within 3 business days! 

 

Why do some of our leggings have elastic in the top of the waistband and others don’t?

We recognise that comfort means different things to different people. We want to cater for different needs so we run with a few styles of leggings. You can read more about the difference between our Deluxe, Super Soft and Ultimate leggings here.

 

Do the leggings have pockets?

We are now carrying a small range of leggings with pockets but our Deluxe, Super Soft and Ultimate styles currently have no pockets. 

 

I can’t find a size label on the leggings, how do I know what size they are?

All Size 8-14 leggings will have the code OS or ONE SIZE on the care label

Size 16-20 deluxe leggings with have TC on the care label.

Size 16-22 Super Soft and Ultimate will have Plus Size on the care label

Size 22-26 deluxe have TC2 on the care label

Size 22-28 Ultimate have XTC/3X-5X or X PLUS on the care label.

 

How often do you receive new stock?

Every Week. 

 

Does Natopia repeat patterns in the leggings?

We repeat our best sellers but we have so many best sellers we have to rotate them – we can’t have them all in all the time just yet. Our warehouse is not big enough!

 

How do I care for my leggings?

With love of course! but.. 

Hand washing in cold water is what we recommend for our leggings.

No Tumble drying unless you want to shrink them.

Take care wearing jewellery that might catch and snag the fabric.

When you are pulling them up please be careful with your beautiful long nails as they have in the past, (OK I’m guilty of this) pierced holes in your favourite pair that we no longer stock which could leave you crying like a baby on your bedroom floor.

 

Can I return my purchase?

Yes you can! We offer a refund or credit note on full priced items as long as it meets our returns conditions. 

See here for our returns policy.

 

Can I cancel my order?

Of course. We’ve all done the 3am purchase after polishing off a bottle of red wine or two and regretted it in the morning, or purchased sometimes 3 sizes too small when wearing champagne goggles.

So yes, cancellations can be done as long as we haven’t sent your order. You need to contact us swiftly as we have been known to pick orders quicker than you can say ‘NATOPIA MAKE THE BEST LEGGINGS IN THE WORLD’. Just email us at info@shopnatopia.com with your order number and we can take care of it for you.

  

What methods of payments do you accept?

Visa, Mastercard, Amex, Apple Pay, Afterpay, ZIP and Humm. We also accept Paypal but please note - they do not support discount codes and offers, so PAYPAL is only offered where the cart has full priced items only. 

 

Do you ship internationally?

Not at this time. We have had to suspend order to NZ due to issues with couriers. We hope to resume again once resolved. 

 

How can I track my order?

Once we have carefully packaged your items we will send you an email with your tracking number which is a link you can click on which will take you to the tracking information.

 

How do I use my discount code?

If you have been lucky enough to have a discount code, you need to be in the checkout screen and enter the discount code in the field provided.  

 

Can I use multiple discount codes on my order?

You can only use one discount code per order.

 

Who do you send your parcels through?

We use Australia Post and Sendle.

 

What if my parcel tracking shows it’s delivered but I haven’t received it?

Sent us an email to info@shopnatopia.com and we can chase it up with Australia Post or Sendle.

 

Where are the leggings made?

They’re made with love by our friends in China and then sent to our Melbourne warehouse. We pick and pack all orders from here.

 

Do you offer click and collect?

Not at the moment.

 

What if I’m in between the sizes of your leggings (eg. 14-16)? Should I go up a size or down?

It does come down to individual taste and comfort but we recommend sizing up if you are a 14/16 especially if you are buying the ‘deluxe’ leggings or you are taller than average as they offer a little extra length.