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FAQs

Can I amend my order or add to it?

Absolutely. We can add additional items on an existing order which has not yet been sent. We can also remove items or swap things around. Just drop us a line at salesnatopia@gmail.com with your order number and your request.

 

How long does it take for my order to be processed?

We are trying to get orders sent out within 5 working days. We are just a small business and have a small warehouse team (Anthony and Van) and sometimes things come up which slow the process, we will of course try to let you know if there will be delays.

 

Why do some of our leggings have elastic in the top of the waistband and others don’t?

We recognise that comfort means different things to different people. We want to cater for different needs so we run with a few styles of leggings. You can read more about the difference between our Deluxe, Super Soft and Ultimate leggings here.

 

I can’t find a size label on the leggings, how do I know what size they are?

All Size 8-14 leggings will have the code OS or ONE SIZE on the care label

Size 16-20 deluxe leggings with have TC on the care label.

Size 16-22 Super Soft and Ultimate will have Plus Size on the care label

Size 22-26 deluxe have TC2 on the care label

Size 22-28 Ultimate have XTC/3X-5X or X PLUS on the care label.

 

How often do you receive new stock?

Every Week! Although sometimes it’s daily!

 

Does Natopia repeat patterns in the leggings?

We repeat our best sellers but we have so many best sellers we have to rotate them – we can’t have them all in all the time just yet. Our warehouse is not big enough!

 

How do I care for my leggings?

With love of course.

Hand washing in cold water is what we recommend for our leggings.

No Tumble drying unless you want to shrink them.

Take care wearing jewellery that might catch and snag the fabric.

When you are pulling them up please be careful with your beautiful long nails as they have in the past, (OK I’m guilty of this) pierced holes in your favourite pair that we no longer stock which could leave you crying like a baby on your bedroom floor.

 

Can I return my purchase for refund or exchange?

Yes you can. See here for our exchanges and refund policy.

 

Can I cancel my order?

Of course. We’ve all done the 3am purchase after polishing off a bottle of red wine or two and regretted it in the morning, or purchased sometimes 3 sizes too small when wearing champagne goggles.

So yes, cancellations can be done as long as we haven’t sent your order. You need to contact us swiftly as we have been known to pick orders quicker than you can say ‘NATOPIA MAKE THE BEST LEGGINGS IN THE WORLD’. Just email us at salesnatopia@gmail.com with your order number and we can take care of it for you.

  

What methods of payments do you accept?

Visa, Mastercard, Amex, Apple Pay, Afterpay

 

Do you ship internationally?

At this stage we can only ship to our friends over in New Zealand, for a $15 Flat rate.

 

How can I track my order?

Once we have carefully packaged your items we will send you an email with your tracking number which is a link you can click on which will take you to the tracking information.

 

Do I need to pay for postage on exchanges?

It is your responsibility to cover the postage of the returned item and Natopia will cover the postage to send the replacement item to you.

 

How do I use my discount code?

If you have been lucky enough to have a discount code, you need to be in the checkout screen and enter the discount code in the field provided.  

 

Can I use multiple discount codes on my order?

You can only use one discount code per order.

 

Who do you send your parcels through?

We use Australia Post and Sendle.

 

What if my parcel tracking shows it’s delivered but I haven’t received it?

Sent us an email to salesnatopia@gmail.com and we can chase it up with Australia Post or Sendle.

 

Where are the leggings made?

They’re made with love by our friends in China and then sent to our Melbourne warehouse. We pick and pack all orders from there.

 

Do you offer click and collect?

Not at the moment.

 

What if I’m in between the sizes of your leggings (eg. 14-16)? Should I go up a size or down?

It does come down to individual taste and comfort but we recommend sizing up if you are a 14/16 especially if you are buying the ‘deluxe’ leggings or you are taller than average as they offer a little extra length.