SHIPPING INFORMATION

* Please note: Delivery time frames are estimates. We endeavor to send orders within 5 business days however there may be times where delays are outside of our control.  

 

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, we will email you a tracking number with a link to either Australia Post or Sendle.

Please check you junk mail as some customers find this email is redirected to this folder. 

Orders can be tracked via Australia Post Here http://auspost.com.au/track/track.html 

We are experiencing issues with the tracking numbers of items sent via Sendle. Please contact us if you don't have a valid tracking number. 

 

POSTAGE INFORMATION

Orders are sent via Australia Post may require signature on delivery.

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot. 

Please allow up to 5 days processing time before your parcel is sent. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIME-FRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

 

MISSING PARCELS

On the event that your parcel is late up or is lost, please contact us at info@shopnatopia.com and we can follow up for you.  

INCORRECT INFORMATION

Once your order has been placed changes are able to be made as long as we have not packed and sent your parcel. Once you have a tracking number we are unable to make changes. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at info@shopnatopia.com and we will attempt to correct the mistake.

 

CHRISTMAS & SALE PERIODS

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally.  If you have any queries, please contact us on info@shopnatopia.com