FAQs
Australia Post is currently experiencing some long delays due to covid/lockdowns. We suggest checking yuor tracking number on their website - it should give you an estimated date of when you shoudl receive the goods. If this time has passed, please lodge a missing/late parcel enquiry with them here.
Delivery within Austalia
For orders under $129 we charge a flat rate of $12.95 per order to anywhere in Australia, no matter how much you buy! We offer free shipping if you spend over $129! This is calculated after discounts have been applied.
Deliveries to New Zealand
We charge a flat rate of $24.95 for up to 2kg. and for orders between 2-kgs we charge a flat rate of $44.95. All charges are in Australian Dollars.
Australia Post.
Once we have carefully packaged your items, we will send you an email with your tracking number. You can track your parcels here.
Please contact Australia Post here
The prices are in Australian dollars.
If you email us within 10 hours of placing your order, we may be able to make the change for you, as long as your order hasn't been sent to our warehouse for picking. Just message us via facebook messenger or drop us a line at info@shopnatopia.com with your order number and your request and we will see if we can change it for you.
We endeavour to send your orders within 1-5 business days.
We recognise that comfort means different things to different people. We want to cater for different needs, so we run with a few styles of leggings. You can read more about the difference between our Deluxe, Super Soft and Ultimate leggings here.
All Size 8-14 leggings will have the code OS or ONE SIZE on the care label.
Size 16-20 deluxe leggings with have TC on the care label.
Size 16-22 Super Soft and Ultimate will have Plus Size on the care label
Size 22-26 deluxe have TC2 on the care label
Size 22-28 Ultimate have XTC/3X-5X or X PLUS on the care label.
Every week.
We repeat our best sellers, but we have so many best sellers we have to rotate them – we can’t have them all in all the time just yet.
With love of course! but..
Hand washing in cold water is what we recommend for our leggings.
No Tumble drying unless you want to shrink them.
Take care wearing jewellery that might catch and snag the fabric.
When you are pulling them up, please be careful with your beautiful long nails as they have in the past, (OK I’m guilty of this) pierced holes in your favourite pair that we no longer stock which could leave you crying like a baby on your bedroom floor.
Yes, you can! We offer a refund or credit note on full priced items if it meets our returns conditions.
See here for our returns policy.
Yes, as long as your order hasn't been sent to our warehouse for processing.
We’ve all done the 3am purchase after polishing off a bottle of red wine or two and regretted it in the morning or purchased sometimes 3 sizes too small when wearing champagne goggles.
You need to contact us swiftly as we have been known to pick orders quicker than you can say ‘NATOPIA MAKE THE BEST LEGGINGS IN THE WORLD’. Just email us at info@shopnatopia.com with your order number or via messenger on Facebook and we will check the status of your order.
It does come down to individual taste and comfort, but we recommend sizing up if you are a 14/16 especially if you are buying the ‘deluxe’ leggings or you are taller than average as they offer a little extra length.