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Returns and Exchanges

printing and filling out OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items are returned within 21 days of purchase.
  2. Items must be in original condition as purchased. Garments must not have been worn (We encourage you to try them on of course! They look small but they have a great amount of stretch, trust us!)

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Online Purchases

You can return or exchange an item purchased online by printing and filling out our returns form which can be found here

It is the responsibility of the purchaser to pay for item to be returned.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Natopia.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

 

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from natopia. Please email salesnatopia@gmail.com to advise that you would like to exchange so we can hold the item for you. Exchanges are subject to stock availability.  Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).