Terms and Conditions

PRE-ORDERS

From time to time we will offer pre-orders on products. Pre-order products are usually new products and are not yet at our warehouse. We offer pre-orders on products where we believe there will be a high demand.

PRE ORDER ARRIVAL DATES

We will provide an estimated date of arrival for our pre-order items but these are an estimate only and cannot be guaranteed. We will keep you updated if we know there will be delays. No compensation will be offered for late deliveries but we will offer refunds at any time prior to delivery if you prefer not to wait. You can do so by emailing info@shopnatopia.com 

PRE ORDER PAYMENT

We require payment in full for all pre-orders. We accept credit cards, paypal, shop pay, Google pay, apple pay and afterpay. Please note, if you choose afterpay, you may receive your purchase after you have made all repayments.

ORDERS COMBINING PRE-ORDERS AND REGULAR STOCKED ITEMS

If you choose to order pre-order items and regular stocked items together, we will ship the entire order once we have all of the stock. If at some point you wish to split the order to send in two parcels, we will charge a second delivery fee ($8.95)

COLOUR VARIATION

Due to variations in device and computer/monitor settings, we cannot guarantee colours will exactly match the colour of the product. Base/background colours may also appear differently on screen.

EXCHANGE/REFUNDS

We offer our regular exchange or refund policy on pre-sale items. You can read our terms and conditions here

PRE-ORDER FULFILLMENT

We work hard to fulfil every pre-order we take but occasionally a situation may arise which is out of our control, such as faulty items or if we have been short supplied.  If we cannot fulfil your pre-order we will notify you as soon as possible and offer full refund or exchange. No additional compensation will be offered for unfulfilled

SPEND AND SAVE BIRTHDAY PROMOTION

Spend  and Save offer is available for a  limited time only (29/08/21 12:00am EST - 20/08/2021 12:00am EST). 

Spend $100 and get $20 off

Spend $150 and get $30 off

Spend $200 and get $50 off

The offer will be automatically applied at checkout.

Paypal cannot be used for payment for this promotion. 

 As we only stock limited quantities of each product, Natopia cannot guarantee the availability of stock during the sale period. The offer cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase. The offer is not available in conjunction with any other offer unless otherwise stated. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price.

There is no limit to how many times you can use the offer although only one discount will apply per cart.

For any queries regarding this promotion, please contact us here

4 for $99*

Purchase 4 pairs of Capris or leggings for $99.00 for a limited time only (10/05/2021 4pm EST - 15/06/2021 11:59pm EST). 

The offer will be automatically applied at checkout. 

As we only stock limited quantities of each product, Natopia cannot guarantee the availability of stock during the sale period. The offer cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase. The offer is not available in conjunction with any other offer unless otherwise stated. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price.

If your total order is for more than 4 items, the cheapest items will apply first and thus be included in the 4 pair for $99. For example, if you are buying 4 pairs that are $29.95,  plus a sale item for $15, the four pairs included in the $99 would be the $15 sale item plus 3 x $29.95 items. The total order therefore would be $128.95. 

There is no limit to how many times you can use the offer. Buy 4 pairs for $99, 8 pairs for $198, 12 pairs for $297 and so on.

For any queries regarding this promotion, please contact us here

 *exclude pocket leggings, bell bottoms and joggers